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FAQ

 

FAQ

1. How do I contact Guitar Repair Shop?

Guitar Repair Shop are always happy to hear from customers; simply send us an email or view our Contact page for contact numbers and addresses.

2. How do I place an order?

For detailed instructions on how to place an order on the Guitar Repair Shop website, please visit the Using our Site page which provides you with step-by-step instructions on making a purchase from popping your items in the basket to putting in your payment details.

3. I can’t find what I’m looking for.

Our product range is ever expanding but unfortunately it’s not possible to have every available product on the website. However if you do find yourself struggling to find the item you are looking for, or even just want to suggest a new product that you have heard wonderful things about, then all is not lost! We have a talented and enthusiastic team who will do their very best to source the products you want. Simply send us a quick email and we’ll get back to you as fast we can.

4. What is Guitar Repair Shop’s returns policy?

Please refer to our specially detailed section on Returns for all the details on making a return to guitarrepairshop.co.uk.

5. What is Guitar Repair Shop’s privacy policy?

We have a section devoted to our Privacy Policy which can be found by taking a look over here. Privacy Policy

6. I need help with a project, who can I contact for advice?

We are always sympathetic and will try to give a little advice on any project you might be undertaking with products or parts you buy from Guitar Repair Shop. Our team are dedicated to providing you with excellent service and can offer advice on products, applications or even places to do a little more research.

Simply use the form provided on our Contact page to get in touch, and give us as much detail about your project as you possibly can so we have the best idea of what you’re up to.

7. Where is my order?

After placing your order it is then passed on to our dispatch team who will collate all of your purchases and prepare them for posting. As soon as your order has been posted we will send you a confirmation e-mail to notify you that your package is on its way and, all being well, you will receive your order within a few days.

If you are looking for an update on your order after dispatch, please contact us through the My Account section and we will be happy to update you on your purchase.

8. Will my card details be safe if I pay online?

Absolutely. We use secure servers and 256-bit encryption to ensure that your shopping experience at Guitar Repair Shop is as secure as possible.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

Guitar Repair Shop Ltd. does not retain any credit or debit card details provided by customers through this website.

9. Can I place an order by telephone?

Of course you can! Just call 0141 339 2941 to speak to one of us and we will be happy to take your order.

10. Is VAT included?

All our prices are shown including VAT. If you wish to know the VAT rates applied on items, it is shown on your order confirmation.

11. Do you ship outside of the UK?

Unfortunately we do not currently ship outside of the UK.

13. Why are some products available in the shop not on the website?

In our shop we stock a vast amount of stock making it a big challenge to keep this amount of products in check, especially on the website! We have chosen a more refined selection of products that covers our best sellers, must haves and new ranges we know you’ll be interested in, and gradually over time we will build on this to provide you with the best choice of products possible. If you know an item we stock is available in store but is not online and you think it should be available on our website, please let us know.

11. Can I get a job with Guitar Repair Shop?

We are not employing at the moment but if you feel you have a special talent for this type of work please let us know or keep in touch by sending us an email telling us how wonderful and talented you are.

If you’ve read all the way through our FAQ and still can’t find the answer to your question, please contact us.

Internet shop closed for refit! Call us if you need a part ~ Bricks and mortar shop at Otago Street No Change! ~ Come in and See Us!